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Delivery Methods

1) How to qualify for free delivery?
Home Delivery Service: Free home delivery is applied on orders HK$400 and over before applying Coupon code. For orders totaling less than HK$400, a delivery fee of HK$40 will be applied.

2) Where do you deliver?
We provide delivery service to addresses in Hong Kong Island, Kowloon and the New Territories, except areas specifically mentioned. Click Here to learn more about delivery details.

3) Can I select home delivery time slot?
Cannot, we do not support at this moment. 

4) Can I choose S.F. Express Store/ Centre/ EF Locker Pickup? How’s delivery fee?
Free Pick up point / Locker service is applied on orders HK$400 or above. For orders value less than HK$400, delivery fee of HK$40 will be charged.

5) Any steps if I choose EF Locker?
You will receive an SMS including the locker password and please arrange to take within 30 hours after receiving SMS, otherwise the order will be cancelled.

6) Can I choose all locker locations?
Some lockers are accessible by residents of specific properties only. Please do not select these lockers unless you are the stated resident.

7) Any steps if I choose SF Pick up point?
An order is generally shipped according to the order sequence within 1-3 working days. The actual time of arrival may vary due to adverse weather conditions or any unexpected circumstances. Please refer to the pick-up notification. An order must be picked up within 3 days after receipt of the pick-up notification; any unclaimed order will be cancelled and discarded without further notice.

8)     How can I use Tsuen Wan Office Pick up?
Opening Time: 
Monday to Friday: 10am - 5pm (12:15 pm - 1:15 pm Lunch Time) 
Except Saturday, Sunday, Public Holiday

Unit D3, 8/F, TML Tower, No.3 Hoi Shing Road, Tsuen Wan, NT, HK

After receiving "Arrived email " and pick up within 7 working days. $10/Per day warehouse fee will be charged if not pickup after 7 working days.

Arrived email Sample:

9) Can I change the delivery address for a confirmed order?
Sorry, you cannot change the order address by yourself. If you wish to change the address, please contact our Customer Service at 852 - 6067 8833 or emai to eorder@pasioncare.com for assistance.

10)   Can I choose Macau Delivery? And how's the delivery charge?
Yes, order value is $400 or above free delivery, otherwise, $40 delivery cost will be charged.

11) Can I choose other countries Delivery? And how's the delivery charge?

Yes, delivery fee will be charged base on different countries and the product weight. The first 1 KG and every subsequent also is different. And below is details:

International Delivery 1 【Singapore / Malaysia / Korea】
First 1 KG: HKD98
When exceed 1kg, for every subsequent 0.5 KG: HKD15

International Delivery 2 【Taiwan】*
First 1 KG: HKD55
When exceed 1kg, for every subsequent 0.5 KG: HKD15

*Please provide Taiwan Identity Card or Passport or Resident Certificate which is consistent with recipient.

International Delivery 2 【Philippines / Brunei】
First 1 KG: HKD140
When exceed 1kg, for every subsequent 0.5 KG: HKD33

International Delivery 4 【United States】
First 1 KG: HKD195
When exceed 1kg, for every subsequent 0.5 KG: HKD30

Products will be sent from Hong Kong and it’s predicted to be arrived destination around 7-14 working days. Alcohol and liquid product is prohibited to deliver to other countries. The product final arrangement depends on logistics delivery.