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Q&A

Delivery
1) What are the delivery choices?
Home delivery service、SF Store、SF Centre、SF Locker、Tsuen Wan Office Pick up : Applicable to all orders. Click Here to learn more.

Payment
2) What are the payment choices?
Credit Card (Visa/Master/AE/JCB)、Apple Pay、Google Pay、PayMe、FPS、Bank Transfer ﹕Applicable to all orders. Click Here to learn more.

Register
3) How to register?
Go to website, click on the "Login/Register" button at the top right corner, click "Register", fill in your email and password and other information, your registration will be completed when you click the “sign me up”. Or you use Facebook account to register.

4) How can I update my personal data/contact information?
After login, you can go to “Account" by clicking the top right corner (where your log-in name displays) to add/change your display name and contact information.

Orders
5) How can I place a new order?
Adding all the products to the shopping cart, you can click the shopping cart icon at the top right corner. Click "Proceed to Checkout" and you will be directed to "My Shopping Cart". Confirm your shopping list here and click "Proceed to Checkout" to proceed.

6) How can I check my order and previous order history?
After login, you can go to【Account】>【Orders】to check your current order status and past orders.

7) Can I place an order with non-member?
No. You can add items to the shopping cart before you register. We suggest you to register at our eShop to purchase your selected products and enjoy our delivery service.

8) Can I send an order to a different delivery address?
Yes. You can change or add delivery addresses in 【Account】>【Profile】, or you can do this at the "Delivery Address" page in checkout page. You can also change your default delivery address anytime on the same page. Please pay attention that each order can only be delivered to one single delivery address. To deliver items to an additional address, please place a new order in the eShop.

Coupon Code and Affiliate Code
9) What is Promotion Code?
We will launch different promotions from time to time, and the promotions operate in the form of coupon code. Each coupon code carries different offer, for offer details, please refer to the terms and conditions of the related campaign.

10) Can a Coupon Code be repeatedly used by same account?
It depends on the policy of the campaign, for details, please refer to the terms and conditions of related promotion.

Store Credit
11) What is Store Credit?
Register a new member and Get $20 Store Credit. Effective use period is 90 days. Store Credit cannot be transferred to other accounts or redeem for cash. $1 Store Credit equal to HKD$1. Order value is $200 or above and enjoy 1% rebate Store Credit. Order value is $200 or above and Store Credit can be applied.